Terms of Service

Operator: Hugz Tech Solutions Limited
Application: Aegis by Hugz
Effective Date: 30 May 2026

Please read these Terms of Service ("Terms") carefully before using Aegis by Hugz (the "Service") operated by Hugz Tech Solutions Limited ("Hugz Tech", "we", "us", "our").

By downloading, installing, creating an account, or using the Service, you ("you", "your", "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. What Aegis Is — and Is Not

⚠️ IMPORTANT — PLEASE READ CAREFULLY.

Aegis by Hugz is a supplemental personal safety tool. It is designed to complement — not replace — official emergency services such as 199 (Nigeria), 911 (USA), 112 (EU/international), or any other local emergency number.

In any life-threatening emergency, contact your local emergency services first. Do not rely solely on Aegis to summon help. The Service is subject to failures including but not limited to: network outages, device battery depletion, GPS inaccuracy, push-notification delivery failures, server downtime, and incorrect app configuration. Hugz Tech makes no guarantee that an alert sent through Aegis will be received, acted upon, or will prevent harm.

Aegis is not a monitored alarm system. No human operator monitors alerts in real time. Alerts are delivered digitally to the contacts and guardians you have configured; their ability and willingness to respond is outside our control.

2. Eligibility

You must be at least 13 years old to create an Aegis account.
Users aged 13–17 must have verifiable parental or legal guardian consent. A parent or guardian accepting these Terms on behalf of a minor bears full responsibility for that minor's use of the Service.
You must have the legal capacity to enter into a binding contract in your jurisdiction.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate, current, and complete information when registering and must keep it up to date.
You must notify us immediately at admin@hugztech.com if you suspect unauthorised access to your account.
We are not liable for any loss or damage arising from your failure to maintain account security.

4. Subscription Plans and Billing

4a. Plan Tiers

Aegis offers a free plan and paid plans (Plus, Family, Premium). Features vary by plan. Current plan details, pricing, and quotas are displayed within the app and on our website. We reserve the right to change pricing with at least 30 days' notice to existing subscribers.

4b. Billing

Paid subscriptions are billed in advance on a monthly or annual basis through your device's app store (Apple App Store or Google Play) or as otherwise stated at checkout.
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal through your app store account settings.
All payments are processed by the respective app store or our payment processor. We do not store your payment card information.

4c. Refunds

Refunds are subject to the refund policy of the app store through which you purchased the subscription. We do not issue refunds directly for purchases made through app stores, except where required by applicable consumer protection law.

4d. Plan Downgrades

If you downgrade your plan, access to higher-tier features ceases at the end of your current billing period or immediately upon downgrade, depending on the platform. Stored data (e.g., location history) beyond the limits of your new plan will be queued for deletion. Guardian relationships will persist but features visible to guardians will be restricted to what your new plan allows. We are not responsible for any safety gaps caused by a plan downgrade.

5. Guardian and Dependent Relationships

5a. How Guardian Relationships Work

Aegis allows users to designate other users as guardians (people who can receive alerts and monitor their location) and dependents (people whose alerts and location they can receive and monitor). Creating a guardian or dependent relationship requires the consent of all parties involved.

5b. Free-Plan Guardian Limitations

⚠️ Important. A user on a free plan who acts as your guardian has limited visibility. Specifically:

They will receive push notifications for Panic and Follow Me alerts.
They cannot view your live location or map in the Guardian Dashboard outside of an active Panic or Follow Me session.
Always-On background tracking is stored as a preference in your settings but will not be active until your guardian upgrades to a paid plan. At that point, Always-On tracking will activate automatically without any action required from you.

It is your sole responsibility to ensure that your designated guardians hold the plan level appropriate for the monitoring you require. Hugz Tech is not liable for any harm arising from a guardian's inability to monitor you due to their plan level.

5c. Free-Plan Users as Dependents

A free-plan user cannot be added as a dependent by a guardian through the "Add Dependent" flow initiated from the Guardian Dashboard. However, a paid-plan user may request a free-plan user to be their guardian, and the free-plan user may accept.

5d. Guardian Consent and Removal

Both parties may remove a guardian or dependent relationship at any time through the Safety Permissions screen. Removing a relationship immediately stops all tracking and alert sharing between the two parties.

5e. No Guarantee of Guardian Availability

Hugz Tech does not guarantee that a designated guardian will respond to, receive, or act upon any alert. Guardians are private individuals or trusted contacts of your choosing. Their availability, device condition, network connectivity, and responsiveness are beyond our control.

6. Location Tracking and Privacy

You are responsible for obtaining all necessary consents from individuals whose location you track (e.g., dependents) before enabling tracking features.
Always-On tracking sends your location to our servers continuously when enabled. Battery, network, and GPS signal conditions affect the accuracy and reliability of location data.
Location data shared via external tracking links (e.g., Follow Me links) may be accessed by anyone with the link. Do not share tracking links with untrusted parties.
You must not use Aegis to track any person without their knowledge and explicit consent. Doing so may constitute a criminal offence under applicable law.

7. Acceptable Use

You agree not to use the Service to:

Track, monitor, or surveil any individual without their knowledge and consent.
Harass, intimidate, stalk, or abuse any person.
Generate false SOS alerts, panic events, or emergency notifications.
Interfere with or disrupt the Service, its infrastructure, or other users.
Attempt to reverse-engineer, decompile, or extract source code from the app.
Use automated tools to scrape, mine, or bulk-access data from the Service.
Violate any applicable local, national, or international law or regulation.
Impersonate any person or entity, or misrepresent your identity.

We reserve the right to suspend or terminate any account that we determine, in our sole discretion, has violated these Terms.

8. Feature Availability and Service Changes

Features are provided on an "as available" basis and may change, be suspended, or be discontinued at any time with reasonable notice.
Alert quotas (number of Panic alerts, Follow Me sessions) are enforced per billing cycle. Quota limits are displayed within the app.
We may impose fair-use limits on any feature to maintain service quality for all users.
We make no guarantee of uninterrupted availability, particularly in conditions outside our control (network outages, device failures, OS restrictions on background processing).

9. Intellectual Property

The Service and all associated content, features, and functionality (including but not limited to design, logos, text, and code) are owned by Hugz Tech Solutions Limited or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial safety purposes in accordance with these Terms.

You retain ownership of any content you submit (e.g., profile photos, safe-zone labels). By submitting content you grant us a limited licence to use, store, and process it solely to provide the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HUGZ TECH SOLUTIONS LIMITED DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY ALERT, LOCATION DATA, OR NOTIFICATION DELIVERED THROUGH THE SERVICE.
WARRANTIES THAT THE SERVICE WILL PREVENT HARM, INJURY, DEATH, PROPERTY DAMAGE, OR ANY OTHER ADVERSE OUTCOME.

Aegis is a technological aid. It cannot guarantee your safety, and its use does not reduce your responsibility to take appropriate precautions and contact emergency services when needed.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

HUGZ TECH SOLUTIONS LIMITED, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF LIFE, PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) £50 (FIFTY POUNDS STERLING).

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Hugz Tech Solutions Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

Your use or misuse of the Service.
Your violation of these Terms.
Your violation of any third-party rights, including privacy rights.
Any tracking of another person without their consent conducted using the Service.

13. Third-Party Services and Links

The Service integrates with third-party services (Google Maps, Firebase, RevenueCat, etc.). These services have their own terms and privacy policies. Your use of those services through Aegis is subject to those third-party terms. We are not responsible for the content, practices, or availability of any third-party service.

14. Termination

Either party may terminate these Terms at any time.

You may terminate by deleting your account and ceasing use of the Service.
We may suspend or terminate your access immediately if we determine, in our sole discretion, that you have violated these Terms or applicable law, or if we discontinue the Service.
Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination (including Sections 10, 11, 12, and 15) will do so.

15. Governing Law and Dispute Resolution

15a. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. This does not affect any mandatory consumer protection rights you may have under the laws of your country of residence.

15b. Informal Resolution

Before initiating any formal dispute process, you agree to contact us at admin@hugztech.com and give us 30 days to resolve the issue informally.

15c. Jurisdiction

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of Nigeria, unless mandatory consumer protection law in your jurisdiction requires otherwise.

16. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, government actions, telecommunications failures, internet outages, or failures of third-party infrastructure providers.

17. Changes to These Terms

We may update these Terms at any time. We will provide at least 14 days' notice of material changes via an in-app notification or email to your registered address. If you do not accept the updated Terms, you must stop using the Service before the effective date. Continued use after the effective date constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Hugz Tech Solutions Limited regarding the Service and supersede all prior agreements.

20. Contact Us

For any questions about these Terms:

Hugz Tech Solutions Limited
Email: admin@hugztech.com
Subject line: Terms Query – [your name]

Note to Users: These Terms are a legal document that affects your rights. We encourage you to read them in full. If you have questions, contact us before using the Service.